How can we help?

You may have noticed that some items are only available for pre-order. You can find the shipping date of your purchase on the product information and also in your email confirmation. 

It’s good for the planet 

We can avoid overstocking and the impact this has on waste and pollution, showing the benefits of using the in-demand model of the future.

It’s good for you 

Get a cheaper price. A discount is applied to the items original retail price, thanks to production and logistical optimization that the pre-order model offers.

It’s good for us

Help us to understand better your interest in our products and challenge the status quo.

All your items will arrive at the same time and we will send them together with the pre-order item. 

You can find the shipping date of your purchase on the product information and also in your email confirmation.

Shipping items together in one package rather than multiples helps us reduce our carbon footprint and become a more sustainable brand.

To make sure you order the size that fits, check out our useful guide here! Fit Finder

*Our sizing is the same across all styles.

Yes, after a few uses, your shoes will stretch ever so slightly as you break them in.

You can wear these with, or without socks, whatever you prefer!

• Considering this, to make a water-friendly, lightweight and resistant pair of sneakers we need to work with:
• 77% recycled polyester in the spacers, because the fibers in the middle are impossible to make from recycled goods (at the moment)
• Upcycled 20% EVA in the Outsoles
• Non-toxic and solvent-free on the foam upper materials
• 100% Recycled strobel insole
• Eva mixed with Bloom algae on the insoles
• 100% recycled & recyclable packaging
• Additionally, we are Blue-sign partners.
  

Cleaning your new shoes is easy!

Remove Insoles and wash by hand
Wash at 30ºC short cycle
Do not bleach
Do not tumble dry

Yes, you can remove the insole and insert your own.

The main difference is the design! The Canyon models have a bit more reinforcement on the top end of the shoe, so more suitable for hikes for example. While the Monsoon is just a bit lighter and more suitable for water activities. They are both lightweight, odorless and quick drying.

There are quite a few differences, such as improved water and odor resistant treatments, and new flat sprint laces. There is also a new counter shape, which is a soft yet stable shape that hold your sides and the inner heel with the correct strain that will make you forget you’re wearing shoes. It’s super comfortable, and new heel reinforcement, which provides excellent soft and stiff reinforcement. Jungle also has a thermo-shaped and seamless lining that reduces the the layers of materials, which works to reduce absorption and weight, and making it super breathable!

You will have 30 days from the delivery date to request an exchange or a refund. We need the item(s) to be in an unused condition, in their original state and packaging. 

Exchanges: We offer free exchanges for all countries within 30 days from the point of delivery. We will provide you with a prepaid postage label for your return during the process. 

Returns: If you are not completely satisfied with your order, we offer a full refund within 30 days from the point of delivery. We will provide you with a postage label for your return during the process. Returns are free of charge for all countries except for the list below.*

*Customers located in the following countries:
AE, HK, JP, SG, AU - the cost of the return label is 20€.
Canada, CH - the cost of the return label is 10€.

Please note that this amount will be deducted from your total refund amount.

Proceed with my return

Just so you know... we are able to process exchanges much quicker than refunds. As soon as your exchange return is in transit to our warehouse, we can ship out your new selected product. However, with refund returns, we cannot begin to process the refund until we have received your return and the item has been inspected, which can take several days after receiving the product. There may also be an additional wait depending on your banks processing times.

Sure! You can change it for whatever you need. 

Another product, another size or another color from the same category. Choose whatever you want and change it for something that suits you better. Just remember you have 30 days from the point of delivery! 

It’s fast & super easy! During the process you will be able to change and generate your new order in less than 1 minute.  

Proceed with my return

Yes, we can refund your order value and provide you with a prepaid shipping label within 30 days from the point of delivery. Returns are free of charge for all countries except for the list below.*

*Customers located in the following countries:
AE, HK, JP, SG, AU - the cost of the return label is 20€.
Canada, CH - the cost of the return label is 10€.

Proceed with my return

1. Log into our return portal with your order number and email address. 

2. Select your products to be exchanged and select the reason of the request. 

3. Prepare your package to be sent to us.

• Print your return label and attach it to the outside of your package. We encourage to reuse the original shipping box.

• Include the Delivery Note in the package.

4. Drop off your package, following the instructions, using the label provided.

Proceed with my return

If something is not clear or you still need help, please don’t hesitate to reach out to us at  support@tropicfeel.com

No, the Digital Gift Card is non refundable. Please take extra care that you select the correct amount when purchasing your gift card.

Time Estimates are based on BUSINESS DAYS. Shipping times may be affected due to COVID-19 situation.

For express shipping, the order must be done before 10am on Fridays.  

Once your order has been shipped from our warehouse, you will receive tracking link via email.

If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided or you moved without notifying us) it will be the buyer’s responsibility to pay the shipping fee of 9.90€ to reship the order. When you receive your tracking number, please keep an eye out for the package.

All of our NON crowdfunding products are sent from the European Union. Therefore,  customers who have orders shipped to the European Union will not be charged custom fees.

However, customers who purchase orders outside of the European Union, in some cases, customs fees can be charged and it is the buyers responsibility to pay for any Import, Duty, VAT and Customs Fees that may apply for shipping to their country.

We do apologize for any inconvenience this may cause.

At Tropicfeel, we don't consider sustainability a tool for marketing, but rather an important responsibility, which we work towards improving every day. We activate the power of collaboration to challenge the fashion industry, leveraging crowdfunding platforms as a route to streamline our production processes and create timeless designs. 

We work with nominated suppliers that can offer us traceability at each step of the production process, building relationships based on quality and transparency, and our external agency B.COME measures the impacts behind the products we produce and consume. We have also partnered with Cosmo and Bloom to use recycled and eco materials in our travel gear.

Additionally, we collaborate with organizations that aim to protect our wildlife and environment, and give back 1% of our sales to keep natural wonders alive, so our future generations can experience them too.