Privacy Policy and Data Protection
1.- Basic information on data processing
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Identity of the responsible party |
The Tropic Feel, S.L. N.I.F. B-66.961.095 Contacto DPO: dpo@tropicfeel.com |
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Purposes |
1. Contractual or organic purposes:
2. Purposes based on legitimate interest:
3. Consent-based purposes
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Recipients |
The User's data may be communicated to:
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Legitimation |
Fulfillment of the contractual relationship, legitimate interest, and consent of the Website user. |
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Rights |
You may exercise your rights of opposition, access, rectification, deletion, limitation, portability, revocation of consent and challenge any decision based on the automated processing of data at the following address: https://careers.tropicfeel.com/data-privacy |
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Source |
The data are recorded during the process of purchase formalization, through contact forms, out-of-stock product forms, collaborations, provided for sending Newsletters or to obtain discounts, or to participate in promotions. If you have not provided us with your data directly, we inform you that they have been provided to us through open and publicly accessible information sources. |
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Additional information |
If you would like more information about our data protection policy and the processing of your data, you can access our website: https://shop.tropicfeel.com/pages/privacy-policy-cookies; or request it by e-mail: support@tropicfeel.com. |
2.- Identification of the responsible party
This website is owned by THE TROPIC FEEL, S.L. (hereinafter, "Tropicfeel"), registered in the Mercantile Register of Barcelona: volume 37787, folio 208, page B-312.627, with NIF: B66961095 and registered office at C / Bruc 71, attic fourth, 08209, Barcelona.
To contact Tropicfeel's internal DPD, please send a communication to: dpo@tropicfeel.com
3.- Information and consent
By accepting this Privacy Policy, the user (hereinafter, the "User" or "Users") is informed and gives their free, informed, specific, and unequivocal consent for the personal data they provide through the website located at the URL [https://www.tropicfeel.com/] (hereinafter, the "Website") to be processed by Tropicfeel, as well as the data derived from their browsing and any other data they may provide in the future.
The User should carefully read this Privacy Policy, which has been written in a clear and simple manner to facilitate its understanding, and the User may freely and voluntarily determine whether he/she wishes to provide his/her personal data to Tropicfeel.
4.- Obligation to provide data
The data requested in the Web forms are generally mandatory (unless otherwise specified in the required field) to meet the purposes for which they are being collected. Therefore, if the same are not provided or are not provided correctly, you will not be able to attend the same, without prejudice that you can freely view the contents of the Web Site.
5.- For what purpose will Tropicfeel process the User's data?
Personal data provided through the Website will be processed by Tropicfeel for the following purposes:
5.1 Data provided to complete a purchase:
- Manage, process, send and follow up on purchases made.
- Contact the User to complete the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without completing the payment process.
- Conduct quality and satisfaction surveys.
- Send personalized commercial communications to the User about Tropicfeel products and services, by electronic and/or conventional means, unless the User opposes by checking the box provided for this purpose on the Website.
- Send commercial communications to the User, by electronic and conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User consents by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and preferences and patterns of the User in order to improve communication with Users of the Website.
5.2 Data provided through out-of-stock product forms:
- Inform users of the availability of products they are interested in and that were out of stock.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.3 Data provided through contact forms:
- Manage, process, and respond to requests, applications, incidents, or queries from the user.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.4 Data provided through collaboration forms:
- Manage the relationship with collaborators or influencers.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.5 Data provided for sending Newsletter:
- Manage the subscription and/or unsubscribe from the Newsletter.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to it by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.6 Data provided to obtain discounts or to participate in promotions:
- Manage and carry out the promotion, as well as manage the development of the promotion.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
6.- What User data will Tropicfeel process?
Tropicfeel will process the following categories of User data:
6.1 To complete a purchase:
- Identification data: name, surname, and ID card or international identity document.
- Contact information: email address, telephone number, and postal address.
- Transaction data of goods and services in Tropicfeel: products and services purchased or in which the User shows interest.
- Economic and financial data: bank card.
- Navigation data.
6.2 Data provided through out-of-stock product forms:
- Identification data: name and surname.
- Contact data: e-mail address.
- Transaction data of goods and services in Tropicfeel: products and services in which the User shows interest.
- Navigation data.
6.3 Data provided through contact forms:
- Identification data: name and surname.
- Contact data: e-mail address, telephone number, and postal address.
- Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
- Navigation data.
6.4 Data provided through collaboration forms:
- Identification data: name and surname.
- Contact data: e-mail address, telephone number, and postal address.
- Navigation data.
6.5 Data provided for sending Newsletter:
- Identification data: name and surname.
- Contact data: e-mail address.
- Navigation data.
6.6 Data provided to obtain discounts or to participate in promotions:
- Identification data: name and surname.
- Contact information: email address, telephone number, and postal address.
- Transaction data of goods and services in Tropicfeel: products and services purchased or in which the User shows interest.
- Navigation data.
In the event that the User provides third-party data, he/she declares to have the consent of the third party and agrees to transfer the information contained in the Privacy Policy, exempting Tropicfeel from any liability in this regard. However, Tropicfeel may carry out periodic verifications to verify this fact, adopting the appropriate due diligence measures, in accordance with data protection regulations.
7.- What is the legitimacy of the processing of the User's data by Tropicfeel?
The legitimacy of the processing of your personal data will be the following:
7.1 Data provided to formalize a purchase:
- Execution of the contract, to manage, process, send, follow up on purchases made, and contact the User to finalize the order if you have saved your shopping cart or have saved products in your shopping cart without finalizing the payment process.
- Legitimate interest, to conduct quality and satisfaction surveys and to send personalized commercial communications, by electronic and/or conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to send commercial communications by electronic and conventional means, about products and services of third parties.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
7.2 Data provided through out-of-stock product forms:
- Consent, to inform users of the availability of products they are interested in and that were out of stock.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
7.3 Data provided through contact forms:
- Consent, to manage, process, and respond to requests, applications, incidents, or queries from the user.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
- Consent, to send commercial communications by electronic and conventional means (including SMSs), about products and services of Tropicfeel and third parties or other collaborating companies.
7.4 Data provided through collaboration forms:
- Execution of the contract, to manage the relationship with collaborators or influencers.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.
7.5 Data provided for sending Newsletter:
- Consent, to manage the subscription and/or unsubscribe from the Newsletter, made through the channel provided on the Website.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
7.6 Data provided to obtain discounts or to participate in promotions:
- Consent, to manage the promotion and make the discount or promotion effective.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
The consents obtained for the aforementioned purposes are independent and the User may revoke only one of them without affecting the others. To revoke such consent, the User may contact Tropicfeel at support@ tropicfeel.com.
8.- With which recipients will the User's data be shared?
User data may be disclosed to
- Public Administrations in the cases provided for by law.
- The Tropicfeel, S.L., based on the legitimate interest conferred by the data protection regulations, for administrative purposes of management of the business group.
- Companies related to the marketing sector or belonging to Adigital, telecommunications, financial, leisure, mass consumption, automotive, energy and water, NGOs, jewelry and precious stones, in order to send the User commercial communications, by electronic and conventional means, related to the aforementioned sectors, provided that the User authorizes it by checking the appropriate box.
9.- International data transfer
The User is informed that Tropicfeel has contracted the services of Shopify, Google, Microsoft, Dropbox, Mailchimp, Atlassian, Amazon Web Services, Slack, Klaviyo, among others, whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regular since the entities guarantee a level of protection equivalent to that offered under the RGPD. Tropicfeel has an updated policy on international transfers and will ensure that these service providers comply with the minimum security standards set by the European Commission and that they always process the data according to Tropicfeel's instructions.
10.- Data retention
The User's data will be kept for the following periods:
10.1 Data provided to formalize a purchase:
- The data provided to manage, process, send, and follow up on purchases made will be retained during the contractual relationship and, once the contractual relationship has ended, during the statute of limitations period for any legal actions that may arise from the same.
- The data used to contact the User to finalize the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalizing the payment process will be kept for 180.
- Data relating to satisfaction and quality surveys will be retained for five (5) years.
10.2 Data provided through forms of products out of stock, will be treated until the communication is sent to the User, indicating that the product is in stock and, if it is not in stock, for six (6) months.
10.3 The data provided through contact forms will be retained for the period necessary to process and respond to your request and, once completed, during the period of limitation of legal actions arising from that request.
10.4 Data provided through collaboration forms will be kept during the contractual relationship and, once it is terminated, during the period of limitation of legal actions that may arise from it.
10.5 Data provided for the sending of Newsletter, will be retained as long as the User does not revoke the consent given for this purpose.
10.6 Data provided to obtain discounts or to participate in promotions, will be kept until the end of the promotion and, once the promotion is over, during the period of limitation of legal actions that may arise from it.
10.7 Data used for sending commercial communications will be treated until the User opposes or revokes his/her consent.
Data used to carry out profiling, using third-party sources, in no case will refer to a period exceeding three (3) years.
11.- Commercial and promotional communications
One of the purposes for which Tropicfeel processes the personal data provided by the Users is to send them commercial communications with information regarding products, services, promotions, offers, events, or news relevant to the Users.
If the User wishes to stop receiving commercial or promotional communications from Tropicfeel, he/she can unsubscribe from the service by sending an email to the following email address: support@tropicfeel.com.
12.- User's Responsibility
The User:
- Guarantees that he/she is over sixteen (16) years of age and that the information provided by Tropicfeel is true, accurate, complete and up to date. To this end, the User is responsible for the veracity of all the information provided and will keep the information provided conveniently updated, so that it corresponds to his or her real situation.
- He/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, in case he/she does so, of the aspects contained in this document. You also guarantee that you have obtained their authorization to provide their data to Tropicfeel for the aforementioned fines.
- You will be liable for any false or inaccurate information you provide through the Website and for any damages, direct or indirect, that this may cause to Tropicfeel or third parties.
13.- Exercise of rights
The User may send a letter to Tropicfeel, at the address indicated in the heading of this Policy, or by e-mail to the address support@tropicfeel.com, attaching a photocopy of his/her identity document, at any time and free of charge:
- Revoke the consents granted.
- Obtain confirmation as to whether or not Tropicfeel is processing personal data concerning the User.
- Access your personal data to know which are being processed and what processing operations are being carried out.
- Rectify inaccurate or incomplete data.
- Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Obtain from Tropicfeel the limitation of data processing when the accuracy, legality or necessity of the data processing is doubtful; in any case, Tropicfeel may retain the data for the exercise or defense of claims.
- Oppose the processing of data.
- Request the portability of the data provided by the User in those cases provided for in the regulations.
- File a complaint regarding the protection of their personal data before the Spanish Data Protection Agency at the address C / Jorge Juan, 6, 28001 - Madrid, when the interested party considers that Tropicfeel has violated the rights that are recognized by the applicable regulations on data protection.
14.- Security measures
Tropicfeel will treat the User's data at