Crowdfunding Terms & Conditions
For make this happen! :)
Thanks to your contribution we can make Tropicfeel a real company! But because it is a contribution on an external crowdfunding platform, we want to share with you some information about terms and conditions.
2. Refunds & Exchanges
Thank you for understanding that in crowdfunding returns are not possible. The support we get from our Kickstarter and Indiegogo backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the crowdfunding community, the items that you receive after making a pledge are referred to as ""rewards"" because they are not purchases in the traditional sense. They are gifts - in our case, travel shoes - that are sent to our supporters as a token of appreciation for their support of our business. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.
We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…
1. Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our gear with a friend of yours.
2. Sell your reward to somebody. Many Kickstarter rewards were purchased below the retail value – if you want to recuperate that value and possibly even more, throw your reward up on eBay.
3. Give your reward another chance. Some of our products can take some getting used to. All of our products are designed for use in a variety of scenarios. Maybe it doesn’t work for you right now, but perhaps you’ll find the right time and place in the future.
3. Customs & Duties
We do our best to eliminate/minimize duties by shipping from one of our international warehouses. Tropicfeel is not responsible for any customs, duties or import fees associated with receiving your Tropicfeel order Please don’t hesitate to contact us by filling out the form if you have any questions.