RETURNS & EXCHANGES
Looking to make a return or exchange?
No problem! We’re here to help. It will only take a few minutes and you’ll be good to go. We just need your order number, and your email to proceed.
Our Return Policy
Something not quite right? All good, we’ve got you covered with two different return options. You can return or exchange your products.
Exchanges
We offer free exchanges for all countries within 30 days from the point of delivery. We will provide you with a prepaid postage label for your return during the process. Please follow the instructions that we will provide you .
Refunds
If you are not completely satisfied with your order, we offer a full refund within 30 days from the point of delivery. We will provide you with a postage label for your return during the process. Returns are free of charge for all countries except for the list below.*
*Customers located in the following countries:
AE, HK, JP, SG, AU - the cost of the return label is 20€.
Canada, CH - the cost of the return label is 10€.
Please note that this amount will be deducted from your total refund amount.
Gift exchanges
Received a gift that isn't quite right? No worries, our Customer Happiness team can help you! Contact us to support@tropicfeel.com
Still need help?
We’ve got you covered. Shoot us an email over at support@tropicfeel.com and we’ll be happy to sort things out.