Terms & Conditions
Applicable to transactions on this website. Does not apply to purchases made in crowdfunding campaigns.
1. Identification of the owner and general information
Tropicfeel is the trade name of the company THE TROPIC FEEL, S.L. These Terms and Conditions regulate the access and use of the website www.tropicfeel.com (hereinafter, the Website) owned by Tropicfeel, as well as the services and products offered by Tropicfeel on its website.
In compliance with the provisions of the regulatory regulations, the following data identifying the owner of the Website are set out:
- Tax Identification Number (N.I.F.): B-66.961.095
- Company Name: The Tropic Feel, S.L.
- Registered office: C/ de Bruc, 71, ático cuarto, 08209, Barcelona
- Registration data in the Mercantile Registry of Barcelona: Page: B-499.824, Volume: 47243, Folio: 16.
- The contact details of the Website Holder are: firstname.lastname@example.org
Tropicfeel provides this website subject to these terms and conditions. By visiting the website or using the website services or applications of the website, the user accepts these Terms and Conditions.
For access to the website, Users will not be required to register. However, in order to contract any of the services offered by Tropicfeel, registration and acceptance of these terms and conditions by the User will be required before formalizing payment.
These Terms and Conditions of Tropicfeel described below define the rights and obligations of Tropicfeel and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (notwithstanding the fact that certain services may have special conditions) and to the placing of orders through the Website and replace any other conditions, unless previously agreed upon in writing between Tropicfeel and the User.
2. Activity of the owner and characteristics of services and products
Tropicfeel is a company dedicated to the marketing of travel products by telematic means. Through the website, Tropicfeel offers users shoes, backpacks, sunglasses, T-shirts and other items ideal for travel of the Tropicfeel brand.
3. User information
To purchase the products offered through the Website it will be necessary for the User to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and restricting access to your computer and passwords to prevent unauthorized use.
In the event that the User has reason to believe that his/her data has been disclosed to a third party, or if it has been used in an unauthorized manner, or is likely to be used, he/she must inform Tropicfeel immediately.
The User must verify that his or her information is correct and complete and inform Tropicfeel when there is any variation and/or modification to the information provided during the purchase process.
4. Orders and terms of sale
The services and products offered through the Tropicfeel website are intended for the purchase by users of Tropicfeel branded products.
In order to place an order with Tropicfeel, the user must be over 18 years of age.
From the website www.tropicfeel.com, Tropicfeel will ship orders anywhere in the world.
In order to place orders through the Website, the User must provide a series of information prior to placing an order, through the purchase form, which will be necessary to process the order.
The User must accept Tropicfeel's Terms and Conditions, Privacy and Data Protection Policy, and Cookies Policy.
5. Price, payment method and discount codes
Once the form data has been filled in, the user must proceed to the payment of the order through the payment method specified on the Website.
Once the payment has been made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the shipping method requested and the destination address.
If at the time of payment there is any incidence that prevents the payment, the User will receive an automatic payment error message and his/her order will not be processed until the payment process is successfully completed.
The prices of the services are expressed in Euros (€) or Dollars ($), including taxes and handling and shipping costs, the amount of which will be indicated at the time of the final confirmation of each order. You can even see the price in your own currency, through a third party application and technology.
All prices shown are final prices, expressly including Value Added Tax (VAT), notwithstanding that the user will have at all times disaggregated information on the price of the product. In the case of the Canary Islands, VAT will be excluded at the time of payment of the order.
Tropicfeel may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by Tropicfeel with respect to each code, and in any case Users may only use one code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
6. Information about Tropicfeel's products and services
The data included on the website in each description of the products and services, in its photographs, graphic or iconographic representations or videos, as well as trade names, trademarks or distinctive signs of any kind, are for information purposes only. Therefore, Tropicfeel declines any responsibility for the appearance of errors in such information, although it undertakes to take all measures within its power to correct the aforementioned errors or omissions as soon as possible after being informed of them.
7. Returns and right of withdrawal
In the event that the user is not satisfied with the products received in his order, the user, in accordance with the General Law for the Defense of Consumers and Users, will have a period of thirty (30) calendar days to return the entire order or, if you prefer, you can return any of the products that make up the total order and all without penalty and without having to indicate the reasons.
However, the User will be responsible for the direct cost of return to Tropicfeel, whether he/she returns the order in its entirety or decides to return only some of the products in the order.
The return must be made through the Returns platform. Tropicfeel will indicate how to ship the order to its offices or warehouses.
Tropicfeel is not responsible for the courier company that the User hires for the return of the order. In this regard, Tropicfeel recommends the User to ask the courier company to provide proof of delivery once the courier has delivered the product to Tropicfeel's offices / stores, so that the User has proof that the product has been correctly delivered to Tropicfeel.
The costs of returning the order (such as shipping costs via courier companies) will be borne directly by the User.
The product must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that accompany it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer depreciation or that Tropicfeel may refuse the return.
Once Tropicfeel receives the order and verifies that it is in good condition, Tropicfeel will proceed to refund all amounts paid by the User. If the User decides to return the order in its entirety, Tropicfeel will refund the User all amounts paid (including the shipping costs of the purchase, not the return).
Tropicfeel will offer, instead of a refund, the possibility of sending a new product or the amount paid as a promotional code for future purchases. If the User only wishes to return one or some of the products that were part of the order, Tropicfeel will not be able to refund the shipping costs that the User has paid for the entire order.
Tropicfeel informs Users that the refund period will depend on the method of payment used by the User to purchase the product:
- If the User has made the payment by credit or debit card, Tropicfeel will refund the amount paid within 14 calendar days of the User's decision to terminate the contract.
- If the User paid by PAYPAL, Tropicfeel will refund the amount paid within 24-48 business hours after the User decided to terminate the contract. In any case, Tropicfeel will refund the amounts paid as soon as possible and, in any case, within 14 calendar days from the date on which the User informed of his decision to withdraw from the contract.
8. Product exchange policy
In the event that the User wishes to exchange the product received, there will be 14 days from receipt of the order to formalize the return.
The User will be responsible for the direct cost of return to Tropicfeel, whether he/she returns the order in its entirety or if he/she decides to return only some of the products in the order.
The return must be made through the Returns platform. Tropicfeel will indicate how to ship the order to its offices or warehouses.
The product must be unused and with all its original labels, packaging and, if applicable, documentation and accessories accompanying it.
If this is not done by the User or if the product has been damaged in any way, the User agrees that the product may suffer depreciation or that Tropicfeel may refuse the return.
Once Tropicfeel receives the order and verifies that it is in good condition, Tropicfeel will proceed to ship the desired product. If due to lack of stock, it is not possible to ship another product with the same characteristics, the User may choose between terminating the contract (i.e. refunding the amounts paid) or requesting the shipment of another model that the User voluntarily chooses.
The delivery of the product with identical characteristics or the new model of the User's choice, as appropriate, will take place within 5-7 working days from the date on which Tropicfeel confirms to the User the replacement of the defective product or the shipment of the new model. The shipment of the new model will not entail any additional costs for the User.
9. Use of the Website
You may not use the Web Site for fraudulent purposes or in connection with criminal offenses or illegal activities of any kind.
It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of unnecessary inconvenience or inconvenience.
The User agrees to make a lawful, diligent, honest, and correct use of all information or content accessed through the Website or third party websites that can be accessed through links on the Website, all under the principles of good faith and with respect at all times. to current legislation and these Terms and Conditions.
Likewise, the User agrees not to maliciously or intentionally cause any damage or harm that may undermine or alter the Website itself, introduce or spread computer viruses that cause unauthorized alterations to the Website's content or systems.
Tropicfeel reserves the right to deny access to the Website or even cancel orders to Users who misuse the content and/or violate any of the conditions contained in this document.
10. Intellectual or industrial property
The intellectual property rights of the website www.tropicfeel.com, its source code, design, navigation structures and the various elements contained therein are owned by Tropicfeel, which has the exclusive rights to exploit the same in any form and especially the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.
Tropicfeel informs that it does not grant any license or express or implicit authorization of any kind on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website. It is strictly forbidden to reproduce all or part of the contents of the Website, even by hyperlink, without the express written consent of Tropicfeel. Unauthorized use of this content will give rise to the legally established responsibilities.
The hyperlinks contained on the website may lead to third party websites. Tropicfeel assumes no responsibility for the content, information or services that may appear on these sites, which will be understood as offered exclusively by Tropicfeel, and in no case imply any relationship, acceptance or endorsement between Tropicfeel and the persons or entities. holders of such content or owners of the sites where they are located.
12. Partial nullity
In the event that any provision of these Terms and Conditions is declared invalid, the remaining provisions shall remain in full force and effect and shall be construed in the spirit of these Terms and Conditions.
14. Campaign personalization
The User is subject to a random campaign, so the shipping terms applicable to each order may vary randomly. The User's personal data will not be taken into account as a variable in determining the particular conditions of each order.
All communications between Tropicfeel and the User regarding orders placed through the Website will be made in writing and in accordance with the communication procedures set forth in these Terms and Conditions for each particular case.
17. Supplier ethics policy
As a reputable and reliable company committed to providing high quality products to its customers, Tropicfeel recognizes its obligation to ensure that suppliers act in an ethical manner. We expect our suppliers to regularly provide an environment that protects the health and safety of employees, as well as their basic human rights. All suppliers must comply with their national labor laws and regulations, in particular with respect to the following:
- Minimum age for employment
- Free choice of employment
- Health and safety
- Freedom of association and the right to collective bargaining
- Freedom from discrimination
- Freedom from painful or inhumane treatment
- Working hours
- Working conditions
Tropicfeel will never knowingly procure supplies from countries that violate the above principles. We also expect our suppliers to transfer these principles to deal with their own suppliers. Due to the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as Tropicfeel continues to grow, it recognizes the importance of taking the initiative and doing everything possible to uphold the rights of those involved in the manufacture of its products.
18. Applicable law and jurisdiction
These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the place of residence of the user.
Furthermore, pursuant to the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online, Tropicfeel informs you that, in the in the event of a dispute, the User resident in the European Union may resort to the "Online Platform for Dispute Resolution" developed by the European Commission, in order to attempt to resolve out of court any dispute arising from the provision of services by the European Union. Tropicfeel.
To access the "Online Platform for Dispute Resolution" you can do so through the following link: http://ec.europa.eu/consumers/odr/. ( In any case, Tropicfeel notifies the User that he/she has a Complaint Form through which he/she can make any complaint or claim regarding the services provided by Tropicfeel.