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FREQUENTLY ASKED QUESTIONS

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Product | Pre-Order | Returns and Exchanges | Orders, shipping and tracking | Sustainability | Payments methods

Product


Footwear

Some of our all-terrain sneakers are water-friendly. This means that the materials work well in water and will dry quickly in warm climates and during the summer months. The mesh on the side of the shoes will allow some water through if you are swimming, walking through a puddle, or caught in heavy rain—making these sneakers perfect for water adventures during spring or summer.

We also have our Geyser all-terrain sneakers that are weatherproof, which means that the materials will not allow water through, and your feet will not get wet—but you can’t submerge your foot. These sneakers are perfect for unpredictable weather, thanks to a technical waterproof membrane that keeps you comfortable and dry come rain or shine.

Water-friendly shoes:
1) Do not use chlorine, bleach, or sports cleaning foam as it can damage your shoes.
2) Remove insoles and wash them by hand.
3) Shake off the sand, gravel, or dirt from the inside of the shoe.
4) Clean the outside of the shoes with a cloth or a brush with warm water.
5) You can wash the shoes in the washing machine using a short cycle at 30ºC.
6) Avoid softeners and do not bleach or do not tumble dry.
7) After carefully cleaning your shoes, dry them naturally at moderate temperatures. Don't put them too close to direct heat or in a hot room as it could cause damage.

Weatherproof shoes:
1) Do not wash the shoes in the washing machine as the membrane and the waterproofness may lose their benefits. Do not use chlorine, bleach, or sports cleaning foam as it can damage your shoes.
2) Remove insoles and wash them by hand.
3) Shake off the sand, gravel, or dirt from the inside of the shoe.
4) Clean the outside of the shoes with a cloth or a brush with warm water.
5) After carefully cleaning your shoes, dry them naturally at moderate temperatures. Don't put them too close to direct heat or in a hot room as it could cause damage.
6) The water-repellent material can decrease the efficiency of the shoes after usage. We recommend spraying them with water-repellent spray, which works best after cleaning them.

Water-friendly:
Our all terrain shoes can be worn with or without socks, this will be down to personal preference. Wearing our all-terrain shoes in the water without socks is best, and wearing the shoes with socks on land works great. However, many people like wearing our all-terrain shoes without socks on land too!

Weatherproof:
Geyser is designed to be worn with socks, however, the lining material gives an extra layer of comfort.

Please note, that normally every brand has a different scale of sizing. We advise you to please measure the length of your feet in cm and convert this on our size guide. If you are between 2 shoe sizes, we recommend that you purchase the larger size. Check the size guide here.

Water-friendly sneakers:
77% recycled polyester in the spacers, as the fibers in the middle are impossible to make from recycled materials (at the moment)
Upcycled 20% EVA in the Outsoles
Non-toxic and solvent-free on the foam upper materials
100% Recycled strobel insole
Eva mixed with Bloom algae on the insoles
100% recycled and recyclable packaging
Additionally, we are Blue-sign partners.

Weatherproof sneakers:
We reuse fabrics from the industry from post-consumer origins. Recycled fibers give a second life to a material that’s not biodegradable and would otherwise end up in a landfill or the natural ecosystems.

MIPAN regen from HYOSUNG is the world's largest 1st recycled nylon filament yarn made with 100% pre-consumer recycled materials. It reserves petroleum resources, is GRS certified for improved traceability, and is Oektoek certified, which is safe screened chemistry. It is also a durable fiber for long-lasting wear.

Creora regen from HYOSUNG is a recycled spandex made from 100% pre-consumer recycled material. A lifestyle analysis study by a specialist company shows a ⅔ reduction in carbon footprint vs virgin fiber.

At the moment we do not sell insoles separately. However, we are hoping to add insoles to our collection in the future. In the meantime, if you need to replace your insoles, you may find suitable insoles in most shoe shops.

Currently, we have two manufacturing locations: Vietnam and China.

Our Dune, Jungle, and Canyon models are made in Vietnam. Our Sunset, Monsoon, Lava, and Geyser models are manufactured in our other factory, located in China. If you would like to learn more about our work philosophy, ethics, and processes, please check here.

If you lose or damage your shoelaces we can replace these for you. Contact our Customer Happiness team can help at support@tropicfeel.com.


Backpacks & Luggage

Lift 40L Rollerbag is our first-ever luggage piece. The first product in our catalog that can be both rolled, but still be used as a backpack when rolling is not an option. It is a suitcase designed through the same Tropicfeel design DNA on versatility to make a traveler's life easier.

The Shell backpack is bigger and is recommended for longer trips, while the Nest backpack is smaller, and it’s perfectly designed for your everyday life, short trips, and hobbies you have!

The Hive backpack is a combination of all the great features of our Nest and Shell backpacks. Hive has an urban and clean look and is our most versatile and expandable backpack yet. It has a wide range of useful accessories to uprise its adaptability in every situation. Hive has been built with the dynamic lifestyle of digital nomads and creators in mind and is our most technical backpack yet!

Shell:
60 x 30 x 23 cm when the backpack is fully expanded
Liters: From 20L to 42L
Height: 51 cm
Width: 30 cm
Depth: 19 cm
Weight: 1.5 kg

Nest:
Liters: From 16L to 30L
56 x 28 x 14 cm when the backpack is fully expanded
Height: 45.5cm
Width: 28cm
Depth: 14cm
Weight: 1.1kg

Hive:
Liters: From 22L to 46,5L
60 x 30 x 30 cm when the backpack is fully expanded
Height: 49 cm
Width: 30 cm
Depth: 17 cm
Weight: 1.4 kg

Cruiser:
65 x 35 x 15 cm when the backpack is fully expanded
Liters: 20L
Height: 21.5 cm
Width: 17 cm
Depth: 9 cm
Weight: 315 grams

Lift:
Liters: From 40L to 82L
Height: 55,2 cm
Width: 36 cm
Depth: 22 cm
Weight: 2.9kg

The best way to clean all our backpacks is to wipe out the inside and outside of the backpack after each trip with a damp cloth, then let it air dry. We do not recommend fully submerging our backpacks in water. Hand wash only—do not bleach, iron, dry clean, or tumble try. If the stain is hard and you need to apply soap, you can use mild soap in your damp cloth—but do not apply it directly to the product. We always recommend non-toxic, environmentally friendly soap options.

All of our backpacks are weatherproof and water-repellent. Currently, we do not have a waterproof backpack.

Hive
All the materials in the backpack have either DWR (Durable Water Repellent) treatment, PU coating, or both.
This makes the backpack itself weatherproof and water-repellent. During a day of heavy rain, it is possible that water could enter through the seams.

Nest
Our Nest backpack is not waterproof, but it is water-repellent. Most of the materials repel water, the main and front zippers are 100% sealed, and we use water-resistant YKK zippers all around. However, we don't recommend immersing the backpack in water for long.

Shell
Our Shell Backpack is not waterproof. Waterproof means that it can be immersed in water for a while, and we don't recommend you do that—however, it is a water-repellent and weatherproof product! If you are caught in the rain, it will keep your belongings dry. The main fabric repels water, the stitching is 100% sealed, and we use water-resistant YKK zippers all around.

Lift
The side pockets are weatherproof and odor-blocking, thanks to the combination of the material used and the construction of the pocket. The lining material used on LIFT 40L Rollerbag has a PU backing together with a water-repellent C6 finish that assures its resistance to water and humidity. To excel with the material performance, we created the side pockets with seamless construction, meaning there are no thread punctures on the material that will affect its water resistance.

Cruiser
The Cruiser backpack has a water-resistant coating on the main fabric. However, if you are caught in heavy rainfall, the items inside may become wet.

The price of 1 backpack does not include accessories. Backpack accessories can either be purchased in a backpack combo or separately on the accessories page (excluding pre-order products).

Our Shell, Nest, Cruiser and Hive backpacks are made in Vietnam. If you would like to learn more about our work philosophy, ethics, and processes, please check here.


NS Jackets

While the NS40 jacket is targeted for warmer weather conditions (between 15ºC- 25ºC) the NS60 is targeted for colder conditions (between 0ºC- 15ºC). The Vest and Layer are combined the same way on both jackets.

Here’s our guide on how to wash your NS40 and NS60:

Layer: Wash with cold water (30ºC), tumble dry on low heat, and iron on low heat (110ºC). Do not bleach
Vest: Wash with cold water (30ºC), tumble dry on low heat, and iron on low heat (110ºC). Do not bleach.

Our size guide is based on body measurements.
The best way to choose the correct size is to follow our size guide here.

NS40 Jacket:
Our material selection has been carried out to ensure the desired performance with the least environmental impact possible. The NS40 Jacket is made from 60% recycled polyester. The main fabric, made of 100% polyester with a graphene membrane, can't be recycled to ensure the right functionality of the graphene membrane.
- Fleece fabric REBORN®, located in the bottom part of the NS40 Layer, is 92% recycled polyester and 8% elastane. This fabric is certified with Global Recycle Standard and Transaction Certificate (TC).
- REPREVE® filling, located in the Vest, is made with 100% recycled polyester derived from post-consumer water bottles and pre-consumer waste.
- The inner fabric of the Vest is 100% recycled polyester REBORN®, which yarns are made from PET bottles, also certified with Global Recycle Standard and Transaction Certificate (TC).

Vest and Layer
The NS40 Reversible Vest is made from 70% of recycled polyester. It couldn’t be 100%, to assure the right performance of the graphene membrane, the polyester fabric couldn’t be recycled.

The NS40 Layer is made from 50% of recycled polyester. It couldn’t be 100%, to assure the right performance of the graphene membrane, the polyester fabric couldn’t be recycled.


NS60 Jacket:
Vest

The NS60 Vest’smain material includes C0 DWR + Black graphene membrane. The Shell itself, collar lining, body lining, and buff pockets are 100% Polyester and Membrane: Graphene (PU based). These materials compose the C0 durable water-repellent finish, waterproofness, and breathability.

The 100% recycled polyester microfiber used has 4 fantastic purposes.
1. Ultimate Thermal Efficiency - keeps you warm
2. Permanent water resistance - keeps you dry
3. Unmatched breathability - keeps you ventilated
4. Superior softness and lightness

Layer
The main materials used on the Layer are also recycled polyester and black graphene membrane. Its features include:
- C0 Durable Water Repellent finish
- Waterproofness
- Breathability

The collar lining, lower body fabric, and body lining are all made with recycled polyester. This presents an odor-control finish, a soft-to-the-touch feeling, and breathability—finished off with a water-repellent touch.

NS40 Jacket
According to the JIS evaluation standard, our jacket is SP 10K/5K, this means that when you wear both Layer and Reversible Vest together the jacket will be waterproofing until you reach 10,000 millimetres of water. The first number (10K) measures the waterproof rating. A 10K mm rating means that until you reach 10,000 millimetres of water, in a 1-inch diameter column, stacked on top of the fabric, the water will not penetrate the membrane. The 10K means that when you wear both Layer and Reversible Vests together, the jacket will be waterproofing until you reach 10,000 millimetres of water. The second number (5K) measures breathability. This level of breathability is fine for urban travel or camping in the rain but will get a bit clammy during high-intensity hiking or climbing.

NS60 Jacket
The NS60 is rainproof in moderate rain, average snow, and light pressure. The garment is also waterproof except under high pressure and impervious to water. Thanks to the graphene membrane this jacket is waterproof up to 13,5K and 15Kmm of water (JIS L1092 standard). This means that jacket will be waterproof under moderate rain, average snow, and light-pressure of water conditions. The seam is sealed with quilting to ensure the best waterproof performance. Waterproofness: test (JIS L 1092 2B) result in 15K water column (mmH2O).

The NS40 and NS60 vests are not sold separately and must be purchased alongside the Layer in a combo. The Layer, however, for both the NS40 and NS60 can be purchased separately and does not need to be purchased in a combo.

They have not been designed to mix and match. However, you are more than welcome to combine them!

The NS40 and NS60 are manufactured in 1 of our factories located in China.


ProTravel Pants

The fit and style are different, but the same fabric is used for all 3 styles.

Chino Pants have a smart look and are perfect for daily use and urban activities/environments.

The Jogger Pants have a looser fit, and a more comfy and relaxed look. They are perfect for both urban and outdoor activities.

The Zip-off Pants are perfect for long getaways and outdoor environments. You can wear them long or short depending on the need of the activity.

Here’s our guide on how to wash your ProTravel Pants.

1) Wash with cold water (30ºC)
2) Do not bleach
3) Do not tumble dry
4) Do not hand wash
5) Cold Iron 110ºC (do not directly iron on the fabric surface to prevent shininess)

We have a range of sizes available for our pants collection, check out our size guide here.

Please note that normally every brand has a different scale of sizing. This is why we recommend measuring yourself in cm and comparing this with our size chart to determine the best size.

Our materials selection has been carried out to ensure the desired performance with the least environmental impact possible. All of our pants have the same materials (19% TENCEL™ Lyocell, 79% Cotton BCI certified, and 2% Spandex).

iTorch (the manufacturer) is certified in accordance with standards that assure social and environmental responsibility. The pants have the below certificates:

C0 DWR, PFC-free - we’ve opted to use the friendlier DWR option, C0, as compared to C8 and C6 is completely PFC-free.

TENCEL™ Lyocell - 19% of the fabric is TENCEL™ Lyocell. Its fibers are extracted from sustainably grown wood using a unique closed-loop system that recovers and reuses the solvents used, minimizing the environmental impact of production. Unique physical properties lead to their high tenacity profile, efficient moisture management, and gentleness on the skin.

Better Cotton Initiative (BCI) - cotton is in accordance with Better Cotton Initiative (BCI) standard.
The Better Cotton Initiative (BCI) is a non-profit, multistakeholder governance group that promotes better standards in cotton farming and practices across 21 countries.

Our ProTravel Pants are water-repellent, thanks to a DWR C0 (PFC-free) treatment, but not waterproof. Water-repellent clothing or material does not absorb water when it is raining lightly. However, if caught in heavy rain or submerged in water, the materials will get wet.

The ProTravel Pants are manufactured in our factory located in China.


Pre-Order

You may have noticed that some items are only available for pre-order.
This means that the product hasn't been released, but we let our customers get the items they want by reserving them in advance before they are officially available. They're then shipped to the customer once available.

Pre-orders act as a kind of ‘reservation’ that guarantees customers access to the items they’re interested in, the earliest possible and at their lowest price—without having to worry about these products selling out while helping Tropicfeel build customer loyalty and better forecast demand.

You can find the shipping date of your purchase on the product information and in the email confirmation of your order.

Why do we do pre-order?

It’s good for the planet
The in-demand model can prevent overstock, which is the cause of unnecessary waste and pollution.

It’s good for you
A discount is applied to the item's original retail price, by the production and logistical optimization the pre-order model offers.

It’s good for us
Help us to understand better your interest in our products and challenge the status quo.

When we first launch a pre-order product we offer a Super Early Bird discount. The discount will keep reducing the closer we get to the shipping date. Once the product is in stock and ready for shipping full price will be applied.

Some pre-order products have a shorter production time than others. The estimated shipping time for our pre-order products will be available on the product page and will be shown at the checkout. The order confirmation email will also include the shipping date.

Some items have different shipping times. To be more environmentally friendly we also ship entire orders when all items are ready in one shipment. Shipping items together in one package, rather than multiple packages, helps us reduce our carbon footprint and become a more sustainable brand. The shipping date of your purchase will be stated in your confirmation email.

Returns and Exchanges

Returns

If you are not completely satisfied with your order, it is super easy to return it. We offer a refund within 30 days from the point of delivery. Items must be new and unused to be eligible for a return.


Instructions:
1. Log into our return portal with your order number and email address.
2. Select your product(s) to be returned and select the reason for the request.
3. You'll receive an email with your shipping label and instructions for completing your return.
4. Prepare your package to be sent to us:
- Print your return label and attach it to the outside of your package. We encourage you to reuse the original shipping box.
- Include the Delivery Note in the package.
5. Drop off your package, following the instructions, using the label provided.
6. Please allow 10 additional business days from the arrival and processing of your return for your credit card refund to reflect on your statement.

To proceed with a return, click here.

If something is not clear or you still need help, please don’t hesitate to reach out to us at support@tropicfeel.com

Please find the return cost per country below:

European Union*: 7,90€
*Germany, Netherlands: 9,90€
UK: 6,9£
USA: 8,5$‎
Canada: 30$‎
Switzerland: 20€
AU, HK, AE, JP, SG, IL: 25€

We offer a refund within 30 days from the point of delivery. We will provide you with a postage label for your return during the process. Please only include items in the return package that is on the request. Items returned which are not on the request/the return label will not be automatically processed. We do not offer multiple returns from different orders under one shipping label.

Please note that this amount will be deducted from your total refund amount. We can provide one partially paid return label or one pre-paid exchange label per original order.

A 2nd and 3rd return is also possible at your own cost.

Please allow 10 additional business days from the order's arrival and processing of the return for your credit card refund to reflect on your statement. The refund will be processed to the original payment method and the return fee will be deducted from the final refund amount.

No, the Digital Gift Card is non-refundable. Please take extra care that you select the correct amount when purchasing your gift card.


Exchanges

It is super easy and free to exchange a product within 30 days from the point of delivery. Items must be new and unused to be eligible for an exchange.

Exchanges can be made for most in-stock items. If the item you'd like to exchange for has a higher/lower price, you will be charged or refunded the price difference. Should there be a price difference this will be shown on the request before you click submit.

Instructions:
1. Log into our exchange portal with your order number and email address.
2. Select your product(s) to be exchanged and select the reason for the request. Select the new product that you want.
3. You'll receive an email with your shipping label and instructions for completing your exchange.
4. Prepare your package to be sent to us:
- Print your return label and attach it to the outside of your package. We encourage you to reuse the original shipping box.
- Include the Delivery Note in the package.
5. Drop off your package, following the instructions, using the label provided.
6. As soon as your exchange return is in transit to our warehouse, we will ship out your newly selected product

To proceed with an exchange, click here.

If you need to change the shipping address for your exchange order, please reach out to us at support@tropicfeel.com before submitting your request.

If something is not clear or you still need help, please don’t hesitate to reach out to us at support@tropicfeel.com

The 1st exchange per order is free. A 2nd and 3rd exchange is also possible at your own cost.

Once a returned item is on its way back to our warehouse, our team will begin preparing the exchange for shipping.


Orders, shipping and tracking

Time Estimates are based on business days. During the launch of a new season, peak time, or during specific holidays, some countries can be affected by delays. Shipping times will be shown in the checkout.

For express shipping, the order must be done before 10 am.

STANDARD LOCATION SHIPPING TIME*


Germany:
Free Shipping*: 2 to 3 business days

USA:
Free Shipping*: 4 to 6 business days
Express shipping: 4 business days - $17.00

Austria, Belgium, Luxembourg, Netherlands, Denmark:
Free shipping*: 3 to 4 business days
Express Shipping: 3 business days - €7.90

United Kingdom:
Free Shipping*: 3 to 4 business days
Express Shipping: 3 business days - £9.90

France, Monaco:
Free Shipping*: 4 to 6 business days
Express Shipping: 3 business days - €9.90

Croatia, Czech Republic, Hungary, Italy, Poland, Slovakia, Slovenia, Sweden:
Free Shipping*: 3 to 4 business days
Express Shipping: 3 business days - €19.90

Latvia, Finland, Ireland, Lithuania, Portugal, Romania, Spain:
Free Shipping*: 4 to 6 business days
Express Shipping: 3 business days - €19.90

Bulgaria, Cyprus, Estonia, Greece, Iceland, Malta, Norway, Serbia:
Free Shipping*: 7 to 10 business days
Express Shipping: 3 business days - €19.90

Israel, Canada, Singapore, Japan, Hong Kong:
Standard Shipping: 7 to 10 business days - €14.90
Express Shipping: 4 business days - €39.90

UAE:
Standard Shipping: 7 to 10 business days - €29.90
Express Shipping: 4 business days - €39.90

Australia:
Standard Shipping: 7 to 10 business days - $40.00
Express Shipping: 4 to 6 business days - $63.00

Switzerland:
Express Shipping: 3 business days - €39.90
Pre-order shipping cost could be different, please see costs in the checkout details.

*Free shipping for orders above 50€ (Europe) / 79USD (US) /44 GBP (UK). The cost of shipping for orders below the Free Shipping trigger is 4,99 EUR/USD/GBP.

Once your order has been shipped from our warehouse, you will receive a tracking link via email. You can also track your orders in your personal account on this website.

Log in

If you have a pending pre-order and you wish to update your shipping address, please contact support@tropicfeel.com

If our shipping carrier attempts delivery to you and the package returns to our warehouse—either because you’re not there, the wrong address was provided or you moved without notifying us—it will be the buyer’s responsibility to pay the shipping fee again to reship the order. Please keep an eye out for the package when you receive your tracking number.

For customers who purchase orders outside of the European Union, in some cases, customs fees can be charged and it is the buyer's responsibility to pay for any Import, Duty, VAT, and Customs Fees that may apply for shipping to their country.

We do apologize for any inconvenience this may cause.

*Canary Islands (Spain) can also apply for Duty, VAT, and customs fees as a special regime.


Sustainability

At Tropicfeel, we don't consider sustainability a tool for marketing, but rather an important responsibility, which we work towards improving every day. We activate the power of collaboration to challenge the fashion industry, leveraging crowdfunding platforms as a route to streamline our production processes and create timeless designs.

We work with nominated suppliers that can offer us traceability at each step of the production process, building relationships based on quality and transparency, and our external agency B.COME measures the impacts behind the products we produce and consume. We have also partnered with Cosmo and Bloom to use recycled and environmentally-friendly materials in our travel gear.

Additionally, we offset 100% of our carbon emissions to operate as a carbon-neutral business with 1% for the Planet organization.


Payments methods

Payment options will be shown at the checkout. You have the following options:
- Amazon Pay
- AMEX
- Apple Pay
- Google Pay
- Mastercard
- Maestro
- PayPal
- Shop Pay
- Visa
- Klarna (selected countries)

Yes, you don't have to worry because we count on a safe technology payment.

We are certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards:

  • Maintain a secure network
  • Maintain a vulnerability management program
  • Regularly monitor and test networks
  • Protect cardholder data
  • Implement strong access control measures
  • Maintain an information security policy